Fares & FAQs | East by West Ferries

Fares & FAQs

Looking for timetables?
Click here to see the timetables for our Queens Wharf - Days Bay service.
Click here to see the timetables for our Mātiu/Somes Island service from Queens Wharf.
Click here to see the timetables for our Mātiu/Somes Island service from Days Bay.

Fares

From 1 September 2023

Queens Wharf - Days Bay 1 way Return 10 Trip
Adult $14.00 $28.00 $96.00 $72.00*
Tertiary Student (With Valid ID)# - - $72.00
Connect Concession (19-24 year-olds, Mobility cardholders, Community Services cardholders)^ $7.00 $14.00 $48.00
Secondary (13-18 year-olds)~ $3.50 $7.00 $24.00
Child (0-12 year-olds)** $0.00 $0.00 -
       
Mātiu/Somes Island 1 way Return 10 Trip
Adult - $30.00 -
Connect Concession (19-24 year-olds, Mobility cardholders, Community Services cardholders)^ - $15.00 -
Secondary (13 - 18 year-olds)~ - $7.50 -
Child (0-12 year-olds)** - $0.00 -
       

Notes.

  • *This fare has been reduced from its full price of $96.00 by East By West on a trial basis.
  • **Child: Under 13-year-olds are free.
  • ~Secondary: 13 – 18 years old with valid ID
  • ^Connect Concession: Applies to those aged 19-24 years old with valid ID, also for those with community services card and those with total mobility cards (1 carer travels free with any person carrying total mobility card).      
  • #Tertiary: Full-time tertiary student with a valid student ID
  • Please note that 10-trip tickets cannot be used for more than 2 people at a time.
  • Supergold card holders travel free between 9am - 3pm and after 6.30pm Monday - Friday and all day weekends
    and public holidays (Goldcard holders still need to collect a ticket from the office if it is open).

Other tips

  • Click here to find us on Google Maps
  • Sailings may be cancelled at short notice due to weather
  • Daily Timetable Enquiries phone Metlink 0800 801 700
  • You can purchase a gift voucher here

Frequently asked questions

Can I make a booking?

We do not take bookings for travel, but instead operate on a first-come-first-served basis. However, if you are traveling with more than 10 people, please get in touch to advise us of your plans.

How do I purchase tickets?

If you are traveling from Queens Wharf you can purchase tickets from the office between 9.00am and 5.00pm Mon – Fri and between 8.30am and 3.30pm on weekends / public holidays, tickets can be purchased onboard all other times. 

If you are traveling from Days Bay, all tickets can be purchased on board. We have Cash, EFTPOS and Credit Card facilities on board.

You can also purchase a gift voucher here.

Where is the East by West office located?

The ticket office is located in between Portofino and Master Kong restaurants on the Wellington Waterfront and the boat departs right opposite the office. There is no office at Days Bay. 

Can I take bikes and luggage on board?

Yes, you can take bikes and luggage on board and there is no extra charge for this. If you require assistance for heavier luggage (and e-bikes in particular), please bring this to our crews’ attention and ask for help. There may be a delay with assistance if we are busy as crew will need to disembark passengers first so we appreciate your patience. If you are planning on traveling in a group with 10 or more bikes, please let us know prior to your travel. 

Can I take dogs on board?

Yes, you can take dogs on board and there is no extra charge for this. Dogs do need to be on a lead and must be kept on the top deck or the back of the bottom deck if it is raining. No animals are allowed on Matiu/Somes Island. 

Can I take wheelchairs on board? 

There is limited capability for wheelchair access, however the crew will make every effort to enable wheelchair users to come on board where possible. Motorised wheelchairs are too difficult as crew cannot lift them on board. Sometimes (depending on tidal conditions) top deck access is available as the wheelchair can be wheeled or carried up the gangway and this allows disembarkation from the top deck on outlying wharves. Contact us to discuss before travelling to discuss your needs/ tides / weather and if travelling with us will be a possibility. 

Seatoun

We will not be resuming services from Days Bay into Seatoun. We are currently looking into the feasibility of resuming services from Queens Wharf - Seatoun and will update when we have made a decision. The earliest we would resume services from Queens Wharf to Seatoun is February 2024, if we are going to.

Do you have feedback on our services? Click here to go to the Metlink feedback form.