From 1 September 2023
|Queens Wharf - Days Bay
|Tertiary Student (With Valid ID)#
|Connect Concession (19-24 year-olds, Mobility cardholders, Community Services cardholders)^
|Secondary (13-18 year-olds)~
|Child (0-12 year-olds)**
- Click here to find us on Google Maps
- Sailings may be cancelled at short notice due to weather
- Daily Timetable Enquiries phone Metlink 0800 801 700
- You can purchase a gift voucher here
Frequently asked questions
What is happening with Mātiu/Somes Island?
Mātiu/Somes Island will be closed to the public from 19 February 2024 for 6 - 8 months. You can still travel to the island as usual until the end of 18 Feb. For more information click here.
Can I make a booking?
We do not take bookings for travel, but instead operate on a first-come-first-served basis. However, if you are traveling with more than 10 people, please get in touch to advise us of your plans.
How do I purchase tickets?
If you are traveling from Queens Wharf you can purchase tickets from the office between 9:00am and 4:00pm Mon – Fri and between 8:30am and 3pm on weekends / public holidays, tickets can be purchased onboard all other times.
If you are traveling from Days Bay, all tickets can be purchased on board. We have Cash, EFTPOS and Credit Card facilities on board.
You can also purchase a gift voucher here.
Where is the East by West office located?
The ticket office is located in between Portofino and Master Kong restaurants on the Wellington Waterfront and the boat departs right opposite the office. There is no office at Days Bay.
Can I take bikes and luggage on board?
Yes, you can take bikes and luggage on board and there is no extra charge for this. If you require assistance for heavier luggage (and e-bikes in particular), please bring this to our crews’ attention and ask for help. There may be a delay with assistance if we are busy as crew will need to disembark passengers first so we appreciate your patience. If you are planning on traveling in a group with 10 or more bikes, please let us know prior to your travel.
Can I take dogs on board?
Yes, you can take dogs on board and there is no extra charge for this. Dogs do need to be on a lead and must be kept on the top deck or the back of the bottom deck if it is raining.
Can I take wheelchairs on board?
There is limited capability for wheelchair access, however the crew will make every effort to enable wheelchair users to come on board where possible. Motorised wheelchairs cannot be brought onboard as our crew cannot lift them on board. Sometimes (depending on tidal conditions) top deck access is available as manual wheelchairs can be wheeled or carried up the gangway and this allows disembarkation from the top deck on outlying wharves. Contact us to discuss before travelling to discuss your needs/ tides / weather and if travelling with us will be a possibility.
We will not be resuming services from Days Bay into Seatoun. We are currently looking into the feasibility of resuming services from Queens Wharf - Seatoun and will update when we have made a decision. The earliest we would resume services from Queens Wharf to Seatoun is February 2024, if we are going to.
Do you have feedback on our services? Click here to go to the Metlink feedback form.