Timetables And Fares

Travelling with us

• If you're traveling from Queens Wharf we recommend being at the ticket office 30 minutes before departure time to purchase tickets, especially if it is nice weather. 
• When traveling with us, please arrive at the appropriate wharf at least 10 minutes prior to the scheduled departure time so you are ready to board.

 

Timetables

 

Fares

Our fares are currently half price as part of the Government's initiative to reduce Public Transport fares.  Fares listed below are valid 1st April 2022 - 31st January 2023.

Queens Wharf - Days Bay	1 way	Return	10 Trip
Adult	$6.00	$12.00	$45.50
Tertiary Student (With Valid ID)	-	-	$34.00
Concession / Child (5 - 15 years)*	$3.00	$6.00	$23.00
Family (2 Adults & 4 Children)	-	$33.00	-
Matiu/Somes Island	1 way	Return	10 Trip
Adult	-	$12.50	-
Concession / Child (5 - 15 years)*	-	$6.50	-
Family (2 Adults & 4 Children)	-	$34.00	-
Notes. Under 5-year-olds are free. *Child: 5 – 15 years old, secondary school students aged 16 – 19 in school uniform or with valid school ID. Concession rate applies to those with total mobility cards (1 carer travels free with any person carrying total mobility card).       Student: Full-time tertiary student with a valid student ID Family: 2 adults and up to 4 children. Please note that 10-trip tickets cannot be used for more than 2 people at a time. Supergold card holders travel free between 9am - 3pm and after 6.30pm Monday - Friday and all day weekends and public holidays (Goldcard holders still need to collect a ticket from the office if it is open).

Other tips

• Click here to find us on Google Maps
• Sailings may be cancelled at short notice due to weather
• Daily Timetable Enquiries phone Metlink 0800 801 700
• Daily Status Update 04 494 3339
• Download a copy of our timetable and fares list here.

Frequently asked questions

Can I make a booking?

We do not take bookings for travel, but instead operate on a first-come-first-served basis. However, if you are traveling with more than 10 people, please get in touch to advise us of your plans.

How do I purchase tickets?

If you are traveling from Queens Wharf you can purchase tickets from the office between 9.00am and 5.00pm Mon – Fri and between 9.00am and 3.00pm on weekends / public holidays, tickets can be purchased onboard all other times. 

If you are traveling from Days Bay, all tickets can be purchased on board. We have Cash, EFTPOS and Credit Card facilities on board.

Where is the East by West office located?

The ticket office is located in between Portofino and Master Kong restaurants on the Wellington Waterfront and the boat departs right opposite the office. There is no office at Days Bay. 

Can I take bikes and luggage on board?

Yes, you can take bikes and luggage on board and there is no extra charge for this. If you require assistance for heavier luggage (and e-bikes in particular), please bring this to our crews’ attention and ask for help. There may be a delay with assistance if we are busy as crew will need to disembark passengers first so we appreciate your patience. If you are planning on traveling in a group with 10 or more bikes, please let us know prior to your travel. 

Can I take dogs on board?

Yes, you can take dogs on board and there is no extra charge for this. Dogs do need to be on a lead and must be kept on the top deck or the back of the bottom deck if it is raining. No animals are allowed on Matiu/Somes Island. 

Can I take wheelchairs on board? 

Although there is limited capability for wheelchair access, the crew will make every effort to enable wheelchair users to come on board. Motorised wheelchairs are too difficult as crew cannot lift them on board. Usually (depending on tidal conditions) top deck access is available as the wheelchair can be wheeled or carried up the gangway and this allows disembarkation from the top deck on outlying wharves. Contact us to discuss before travelling.

Do you have feedback on our services? Click here to go to the Metlink feedback form.