Commuters | East by West Ferries

Commuters

East by West Commuter Survey out now, help us improve our services. Link to survey: https://www.surveymonkey.com/r/ZWTCHPK


Avoid the traffic and use East by West Ferry to transport you to and from work or school.

Ticket types for commuters:

  • Monthly passes: Adult and Tertiary Student passes available. These run for 30 consecutive days from the date of purchase.
  • 10-trip tickets: Adult, tertiary student and child tickets available. These do not have an expiry date and can be used for up to two people at a time. 
  • All tickets can be purchased on board the ferry with Cash, EFTPOS or Credit Card.  Check out our Timetable and Fares page for full fare information.

Cancellations

Due to weather or other unexpected issues, we do cancel one or both ferries from time to time. 

On occasion we need to go to a restricted timetable, if the conditions are too rough for our smaller vessel. Usual restricted timetable below (subject to change):

  • Departing Queens Wharf: 6.20am, 7.15am, 8.20am, 10am, 12pm, 2.05pm, 4.30pm, 5.30pm, 6.30pm
  • Departing Days Bay Wharf: 6.50am, 7.45am, 8.45am, 10.40am, 12.45pm, 3.15pm, 4.55pm, 6pm, 6.55pm
  • When we are on restricted sailings we do not call into Seatoun at all.

If we go to a full cancellation because of weather conditions, replacement mini vans will operate to the below timetable:

  • Depart Days Bay Wharf: 6.50am, 7.45am, 8.45am.
  • Depart Queens Wharf (outside Mojo café): 4.30pm, 5.30pm, 6.30pm.
  • There are also replacement shuttle vans for Wellesley Students (departing Queens Wharf at 8.20am and Days Bay at 3.15pm). 

Text alerts:

We offer a free text service for commuters through Metlink. This service sends out text messages if there are any cancellations to our services. If you travel to or from Days Bay you can sign up to this through Met. If you travel to and from Seatuon or have a child at Wellesley College, you can email info@eastbywest.co.nz to subscribe to the relevant database.

We only send out commuter text messages during peak travel times (between 6am - 9.30am and 3.30pm - 8pm) Monday - Friday. For cancellations at all other times, please call our daily status line, 04 494 3339.

Newsletter:

If you would like to receive emails from time to time with news about the ferries and anything else we think you may like to know, you can email coralie@eastbywest.co.nz and just let us know you would like to be added to our newsletter list. You can also subscribing directly by using the subscribe form on this page.
 

May 2018 Newsletter + Timber Timber Trail Lodge competition

Wednesday 30th May 2018

 Dear Commuter

Who can believe we are at the end of May!

As you are all aware, our new timetable has been in effect for one month now and we are pleased to see our ferries are running almost perfectly to schedule now. We have designed some small pocket timetables, these are business card size so should fit nicely inside your wallet, and handy for finding out when the next ferry is. Grab one from the bar on board or ask the crew for one.

 

The next change we are making is unfortunately less than ideal; on July 15th our fares are changing. This change is being implemented by Greater Wellington Regional Council and is part of a public transport wide change and standardisation. We will release the new fares closer to the time, but overall, we will be seeing a general 3% increase, with a few changes to ticket types. Our fares have not been increased since 2012 so we hope this won’t affect our passengers too much.

 

On a more exciting note, East by West Ferries have teamed up with the guys at The Timber Trail Lodge for what we think is an awesome giveaway! If you haven’t heard about the lodge in the middle of the Waikato, do check them out! They are the perfect accommodation choice while riding the renowned Timber Trail or for an off the grid weekend getaway. We are giving away a two-night stay for two at the lodge including dinners, breakfasts and takeaway trail lunch, (including shuttle transfers to and from the lodge to start/end of track, if you choose to bike the trail) to one lucky commuter! All you need to do is email coralie@eastbywest.co.nz with the subject line ‘Timber Trail Lodge’ and tell us one facility or highlight for groups staying at the lodge (hint: you will find this information on their website). The winner will be drawn on Friday 22nd June and with a value of around $1,000, it’s worth your time doing some investigating. Click on the image below or search 'Timber Trail Lodge' 

And remember, you can also hand in your 10-trip or monthly passes to our crew (with your name and contact number on the back) as we continuously run a monthly draw to win a free 10-trip.

We would also like to take this opportunity to let you know we will be putting on an extra sailing after the All Blacks game on Saturday 16th June. This sailing will depart Queens Wharf direct for Days Bay at 10pm. Couldn’t get tickets to the All Blacks? The Wellington Saints basketball team take on Taranaki at the TSB arena (game finishes at 9pm) and Le Renault French Festival is also on at Odlins Plaza. Perfect opportunity to attend any of these three great events and use the service to get home!

             Vs.     

 

We will be sending out a customer survey early next month, please keep a look out for this in your inbox or onboard as we are always keen to hear what our passengers think. In the meantime, any feedback is always appreciated so if you do wish to contact us about any aspect of our service, please do so at info@eastbywest.co.nz.

Lastly, if you have just joined our commuting club or are thinking of it, do sign up for our free mobile text service re cancellations due to weather or otherwise. Commuters find this invaluable to receive notifications of any disruptions to the service direct to your phone. You can sign up via www.metlink.org.nz/my-metlink.

 

 

Jeremy Ward

Manager